Refund policy

Website purchases: 30 days to request a refund

If you purchased through our website, you may request a full refund within 30 calendar days of the charge. This includes one-time purchases, lifetime Pro, subscription sign-ups, subscription renewals, and paid add-ons such as Danki Sync.

The 30-day window applies to the payment you want refunded. For purchases processed by Paddle, Paddle is the authorized reseller and Merchant of Record and processes the refund.

How to request a website refund

Use the support link in your Paddle receipt, visit Paddle’s buyer support site, or contact us. Include the email address used for your purchase and your order or transaction number, if available. Please do not send full card details.

Refunds are returned to the original payment method where possible. The time for funds to appear depends on the payment provider and your bank. Access granted by the refunded purchase ends when the refund takes effect.

Canceling a subscription

You can cancel a subscription at any time to stop future renewals. Use the management link in your receipt or the provider where you subscribed. Without a refund, paid access continues until the end of the current billing period.

Canceling a subscription does not itself request a refund. If you also want a refund of a website charge, request it within the 30-day window above.

Apple App Store purchases

Apple handles billing and refund decisions for purchases made through the App Store or Apple’s in-app purchase system, including MagicCaster and Apple-billed Danki purchases. Our website’s 30-day guarantee does not apply to those purchases.

Request a refund at reportaproblem.apple.com. Eligibility is determined by Apple under its policies and applicable law. See Apple’s refund instructions for help.

Your consumer rights

This policy does not limit any rights you have under applicable consumer protection laws. Additional refund or withdrawal rights may apply under the payment provider’s policies, including Paddle’s refund policy. Those rights continue to apply after our 30-day window where applicable.